Shipping, damage, and personalized returns
Clear expectations for a piece made only for you.
Personalized artwork cannot be restocked like an ordinary product. Our launch policy will separate change-of-mind returns from damage, production defects, and order errors.
Before production
Your personalized proof should show the selected format, size, orientation, frame, colors, waveform, and message before the order is submitted. Changes requested after production begins may not be possible.
Damage or production error
If an item arrives damaged, defective, or different from the approved order details, contact support with the order number, packaging photographs, and clear product photographs. Final reporting windows and replacement rules remain subject to provider validation.
Change-of-mind returns
Because every piece contains customer-specific artwork, personalized products are generally not eligible for ordinary resale returns. This does not limit rights that cannot be excluded under applicable consumer law.
Delivery estimates
Production and transit estimates will be shown by destination and product after the POD catalog and regional availability are validated. No unverified delivery promise is made on this test store.
Draft reviewed for storefront structure · production and legal validation pending
Need a clear answer before creating?
Contact support with the product, destination, or privacy question you need resolved.
Contact VoiceWave Art